Frequently asked questions
Clear answers before you begin.
Learn about appointments, insurance, online care, common conditions, privacy, and choosing between a psychologist and psychiatrist.
01How do I request an appointment?
Call 781-218-9550 or send the secure request form. Our office will discuss your needs, availability, and next steps.
02Do you accept insurance?
Psych Boston works with many major plans. Coverage varies by clinician and service, so our team verifies benefits before care begins.
03What should I expect at my first therapy appointment?
Your clinician will learn about your concerns, history, strengths, and goals, then recommend a personalized care plan.
04Are telehealth appointments available?
Yes. Eligible patients physically located in Massachusetts may meet through a secure video platform.
05Is online therapy effective?
For many common concerns, teletherapy can be effective when the service is clinically appropriate and delivered by a qualified professional.
06Can therapy help with anxiety?
Yes. Therapy can help identify anxiety patterns and build skills for worry, panic, avoidance, sleep, and physical tension.
07When should I seek help for depression?
Consider professional support when low mood, hopelessness, fatigue, or loss of interest persists or disrupts daily life.
08Do you support adults with ADHD?
Yes. Care may focus on organization, attention, time management, routines, self-esteem, and related anxiety or mood symptoms.
09Do you work with children and teens?
Yes. Services may involve the young person, parents, or caregivers depending on age, needs, and treatment goals.
10What is the difference between a psychologist and psychiatrist?
Psychologists primarily provide assessment and psychotherapy. Psychiatrists are medical doctors who can prescribe medication.
11Is therapy confidential?
Therapy is private and handled under applicable professional and legal standards, with limited safety and legal exceptions explained at intake.
12How often will I attend therapy?
Many people begin weekly or every other week. Frequency is tailored to clinical needs, progress, schedule, and goals.
13How long does therapy take?
There is no universal timeline. Some focused goals may improve in a shorter course, while complex or longstanding concerns can require longer care.
14Can family members participate?
When clinically helpful and with appropriate consent, family members or caregivers may participate in selected sessions.
15What if I am having a mental health emergency?
Psych Boston is not an emergency service. Call 911, call or text 988, or go to the nearest emergency department for immediate help.
16What technology do I need for telehealth?
Use a private space, reliable internet, and a camera-enabled phone, tablet, or computer. Our office provides connection instructions.
A more manageable next step
Talk with Psych Boston about care options.
Our team can help you understand services, telehealth requirements, and appointment availability.